Tech Support: M-Th 8PM-10PM EST

This page has been moved to www.rlmarketinggroup.com/blogs/xbmc.  The KODI tab at the top will direct you to the new page.

 

 

 

 

 

This new page will used for news and announcements relating to our XBMC Fire TV and the operation of its software.  We will provide updates on the status of certain addons to keep you aware of what exactly is going on at all times. This will be very useful in determining whether a possible issue you may be experiencing is affecting just you or the entire world. We will also keep you informed of any major improvements we have made to our latest setup.

Any questions or comments can be sent using the contact button above.  

Any future purchases should be placed on this site. 

 

 

Make sure your Add-ons are all updated to their latest versions by going to Settings -> Add-ons -> Available Updates and select Update All. Updates are released by hosts to fix issues or to add new features.

 

 

If you are getting an Air Pin rainwax popup error saying to purchase then please email us your WiFi and Wired MAC address number so we can authorize it.

At the main Fire TV screen, go to Settings then to About and then go to Network to find these numbers. You will need to reboot the box for the change to take affect after it becomes authorized which takes a few days after submitting the numbers to us.

 

 

Contact us if you have some dead menu and sub-menu links. We can remote connect into your box to update the menu settings which uses the newest shortcut links free of charge. All we ask for is positive feedback and some referrals of course :)

 

 

Live TV 

works pretty well when its available but if you are looking for a true basic cable tv replacement that is all HD, reliable and always available then you will need to subscribe to www.ustvnow.com which has a free trial with 7 channels and then costs $19.99 for the first 3 months and $29.99 thereafter(you can cancel your subscription anytime). This section is LIVE TV channels 4 or 5 depending on when you made your purchase. There are many people who buy one of our boxes for each room in their house and are now enjoying high quality Internet Cable TV for only $29.99/month and saving $100 or more per month by canceling their regular cable TV. The service works on up to 3 devices with the same logon account so you can even share your account with family or a friend if you only plan on using it on one Fire TV. You can even watch cable TV on a computer or phone with this service.

Create a non-facebook account. When asked, say you are watching TV in a country outside of the USA or it won’t work.

In XBMC, go into Settings -> Addons-> Enabled Addons-> Video Addons-> open USATVNOW-Dixie-> Configure -> enter in your email and password.

 

 

New Live TV updated link

All credit goes to BBTS the source for this excellent section. You can get all future updated links from http://www.bbtsip.tv/

It is either Channels 2 or 3 depending on what version you have. You will know you are in the right Live TV section by looking for the red curtain photo.

 

To update the link follow these steps:

Go to Settings --> Add-ons --> Enabled Add-ons --> PVR Clients --> Select PVR IPTV Client --> Configure

Change the M3U Play List URL to: http://www.bbtsip.tv/uploads/3/1/6/0/31603209/bbtspvr.m3u  then uncheck Cache m3u at local storage.

Change the EPG Settings to: http://www.bbtsip.tv/uploads/3/1/6/0/31603209/bbtsguide.xml  then uncheck Cache XMLTV at local storage.

Hit Ok.

A popup should then read PVR IPTV # of channels loaded if it worked. Go back to your Live TV section(with red curtains) and you will now have the most up to date list. You can also search using different categories(BBTS USA, ALL, etc) by pressing left then select on the remote inside that section. Keep in mind there may be some channels that just hangup saying Working... which may force you to reboot the device but this list was just updated so most links should work. You can report any dead links to the host @ http://www.bbtsip.tv/

 

 

You have the option to change the way the video content is displayed. There are many different view modes to choose from but the one we preset for you seems to be the easiest to find stuff. You can mess around with these settings just to see what other options you have and could always switch back to the default. You can enable this option by going to Settings -> Appearance ->  Highlight Skin -> Settings -> Highlight Advanced and uncheck Kiosk mode if it is enabled.  Return to the main menu and go into MOVIES(on menu bar) and choose Box Office just to test.  Press left on the remote control and you will now see options for changing the View Mode. Press the Select button on the remote to switch between different views. For this section, you will need to press the menu button on the remote and select "Set Movies view" so it stays on the view you want. Some sections have less view modes than others. Usually the sections with long lists of movies(like Movies 5) allow you to sort alphabetically or by Default etc.

 

 

Tech Support requires emailing us your support ID number so we can remotely connect and it will have to be scheduled ahead of time.

 

 

NEW VIDEO DEMO of our latest Fire TVs!   CLICK HERE

Please do not forget to leave us positive feedback so we can support you better.

 

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11/28/2014

Make sure your Add-ons are all updated to their latest versions by going to Settings -> Add-ons -> Available Updates and select Update All. Updates are released by hosts to fix issues or to add new features.

 

 

11/17/2014

New Live TV updated link

All credit goes to BBTS the source for this excellent section. You can get all future updated links from http://www.bbtsip.tv/

It is either Channels 2 or 3 depending on what version you have. You will know you are in the right Live TV section by looking for the red curtain photo.

 

To update the link follow these steps:

Go to Settings --> Add-ons --> Enabled Add-ons --> PVR Clients --> Select PVR IPTV Client --> Configure

Change the M3U Play List URL to: http://www.bbtsip.tv/uploads/3/1/6/0/31603209/bbtspvr.m3u  then uncheck Cache m3u at local storage.

Change the EPG Settings to: http://www.bbtsip.tv/uploads/3/1/6/0/31603209/bbtsguide.xml  then uncheck Cache XMLTV at local storage.

Hit Ok.

A popup should then read PVR IPTV # of channels loaded if it worked. Go back to your Live TV section(with red curtains) and you will now have the most up to date list. You can also search using different categories(BBTS USA, ALL, etc) by pressing left then select on the remote inside that section. Keep in mind there may be some channels that just hangup saying Working... which may force you to reboot the device but this list was just updated so most links should work. You can report any dead links to the host @ http://www.bbtsip.tv/

 

 

11/15/2014

KIDS: Cartoons, Moves 2 and 3 are back online. Maintenance complete.

ADULTS: Movies 2 back online. Maintenance complete.

If yours isn't working after giving it some time to receive the update then you will need the new link to their new server which sends out the automatic updates. This is completely different than your typical menu shortcut. They just recently changed their main server link after a year.

 

UPDATE: We were up all night trying to figure out a way to regain access to the MashUp addons content although it has been shutdown and automatically deleted from everyone in the worlds XBMC box. We also learned that the people who contributed content to this addon are not too happy about this because they were not notified about it being shutdown. It sounds like they will either create their own new addon or move their content to a different one which we will add once it comes out. As of right now, we got it working again and are in the middle of testing. It won't be maintained by the creator anymore for obvious reasons but I'm pretty sure a few of the links we use from there are going to be ok unless the creator decides to really remove any trace of his work. I think if he was going to do that then he would have done so already. We do have some other tricks we can try if he decided to completely remove everything but we will worry about that when and if the time comes. If the testing goes well which seems to be the case so far, our customers will be some of the very few who can still access that addons content :)

 

UPDATE: Ok everything seems to be working good now just understand the mashup addon is no longer supported and it has been deleted from everyone's box in the world but we found a way around this. If the creator decides to totally remove his source which the addon was linked to then we may have to find an alternate way of getting to the content which may or may not be possible but as of right now its up and running. Nobody else running XBMC will have access to this content but you. If you use a section that is down and need the update then email us your tech support ID number and we will get back to you asap if we are able to do it at the time you email us. We do not mind helping everyone free of charge but if you haven't already left positive feedback then please do so before sending us your support number. thanks

 

We changed the movie view of Movies 5 to the "showcase" view to show you what other views you can switch to. The information on how to do this for each section is stated above "You have the option to change the way the video content is displayed."

 

 

11/14/2014

Apparently one of the addons we use for our shortcuts called MashUp has been forced to shutdown so you may notice some movie and latest links not working. This is totally out of our control and is the reason we include extra links in case something like this happens or temporarily goes down for maintenance. We will create a new build which removes these dead links and try to find replacements which can be sent remotely to your box but it has to be scheduled. Good news is the best sections located on the menu bar (MOVIES, LATEST, TV SHOWS, MOVIEBOX) are working fine. This problem has affected everyone in the world. If you do not use the sections that have gone down then I wouldn't worry about this update because you could always get it later on. Please give us a few days to get this sorted out and we will try to help everyone as much as possible. I really feel bad for the people who bought from other sellers on ebay because they don't offer remote support and are pretty much screwed. Check this site for any other updates.

 

 

11/13/2014

The main ADULT section on the menu bar has been down for a few days but after speaking with the host we now have a fix that will also allow you to receive future updates from him automatically. If you use this section and would like this fix then contact us. It will only take a second. Please include your tech support ID number.

 

ADULTS: Movies 2 and KIDS: Cartoons are currently down for maintenance.

 

 

11/7/2014

You have the option to change the way the video content is displayed. There are many different view modes to choose from but the one we preset for you seems to be the easiest to find stuff. You can mess around with these settings just to see what other options you have and could always switch back to the default. You can enable this option by going to Settings -> Appearance ->  Highlight Skin -> Settings -> Highlight Advanced and uncheck Kiosk mode.  Return to the main menu and go into MOVIES(on menu bar) and choose Box Office just to test.  Press left on the remote control and you will now see options for changing the View Mode. Press the Select button on the remote to switch between different views. For this section, you will need to press the menu button on the remote and select "Set Movies view" so it stays on the view you want. Some sections have less view modes than others. Usually the sections with long lists of movies(like Movies 5) allow you to sort alphabetically or by latest added etc.

 

 

11/4/2014

It appears the iLive section is backup and running! This is either the main LIVE TV section if you purchased a while ago or its Channels 10. Its the section with white icons that says iLive in gray writing. If it is your main LIVE TV link then you will just see one big list. The green iLive section is working better but still has an issue with a popup saying failed playback although the stream plays fine in the background. Use the iLive section with white icons. We have moved it to Channels 2 on the boxes that are now shipping.

 

 

10/28/2014

New Live TV updated link!

All credit goes to BBTS the source for this excellent section. You can get all future updated links from http://bbts.thewiz.info

 

It is either Channels 2 or 3 depending on what version you have. You will know you are in the right Live TV section by looking for the red curtain photo.

 

To update the link follow these steps:

Go to Settings --> Add-ons --> Enabled Add-ons --> PVR Clients --> Select PVR IPTV Client --> Configure

Change the M3U Play List URL to: http://bbts.thewiz.info/PVR/bbtspvr.m3u  then uncheck Cache m3u at local storage.

Change the EPG Settings to:  http://bbts.thewiz.info/Guide/bbtsguide.xml  then uncheck Cache XMLTV at local storage.

Hit Ok.

A popup should then read PVR IPTV # of channels loaded if it worked. Go back to your Live TV section(with red curtains) and you will now have the most up to date list. You can also search using different categories(BBTS USA, ALL, etc) by pressing left then select on the remote inside that section. Keep in mind there may be some channels that just hangup saying Working... which may force you to reboot the device but this list was just updated so most links should work. You can report any dead links to the host @ http://bbts.thewiz.info

 

 

10/24/2014

Apparently the Streambox, now named Moviebox has released a software update which is being blocked.

Just hit remind me later to ignore it. The older fire tv system our boxes are running do not have an "allow installation from unknown sources" option like the new fire tv systems have but the new fire tv systems cannot be jailbroken like the old system can so its kind of a trade off. With that being said, we have just looked into the issue and found a tweak that has seemed to work but it would require you mailing the device back to us. I would just ignore the software update since all it has done in the past is add more annoying advertisement popups and still look exactly the same(i just updated and it looks exactly the same). You do not need to update the software to receive your regular movie and show updates. You can tell its still receiving updates by looking for the yellow number on the Updates tab.

 

If you would still like to mail us your Fire TV to receive this tweak to the system then we can do it for a small fee. While we have your box, we will also load on the newest version of the software we customize and perform a clean up of old saved artwork which will free up storage space. We can do this all for only $10 cash(covers shipping costs from us to you) which you can place inside your Fire TV packaging. We usually charge more for a major software upgrade like this but we want everybody to be happy and running the latest version which has all the bells and whistles.  You do not have to contact us before mailing it back. Just include a note with your order stating your name, ebay name etc and we will mail it back to the return address on the shipping label.  The updated devices will be shipped out the very next day.

 

Please do not mail it signature required since nobody may be around to sign for it.

Mail to:

RLMARKETING GROUP

66 TIMBERHILL DR

FRANKLIN PARK, NJ 08823

 

 

10/20/2014

If you are looking for TV Shows that recently aired then your first go to section should be Streambox, now named Moviebox.  Go to the Updates tab on top and select Shows.  Usually shows appear here the very next day and there are no commercials. You will need a regular 2.4ghz wireless mouse to use this section since it was made for touchscreen devices.

 

The ADULTS section is password protected.  In this case, your remote control is the game-pad that it is referring to and you have to enter in the password stated in the user manual. If you exceeded the maximum 3 wrong password entries then you will need to reboot the Fire TV by holding down the select and play button for 5 seconds. I strongly suggest everyone read over the entire manual and FAQ if you haven't already done so. It will have the answers to all of your questions.

 

 

10/19/2014

The host of the LIVE TV link(its green and black) now named CHANNELS 2 or 3 depending on what version you have has made progress and pushed out a new update to everybody's device version 0.1.8. This should improve the playback of some links. You can press the menu button on the remote to choose from 3 different types of links for each channel if the default one doesn't work. They are [HLS] [RTMP] [RTSP]. You can also set the type of link that works best for you as default in the addon settings in the same menu. If a channel doesn't play then try it a second time because sometimes it works. Keep in mind Live TV is very hard to maintain because the cable providers do not want you getting free tv so not everything is going to work.

 

 

10/18/2014

If you run into an issue where you tried to play something and it just hangs there saying working then it means you have run into a bad link. You can reboot the device by holding down the select and play button on the remote for 5 seconds. There's nothing you can do about this since its up to the host to fix their links. If this happens a lot you may want to avoid that particular section and you can report it to us so we can test and possibly remove it from future setups.

 

 

10/15/2014

Since we ran into this issue with the main Live TV link(its green and black) recently now named CHANNELS 2 or 3 depending on what version you have, we did some more research into LIVE TV alternatives and found a few new servers that we have integrated into our newest setup. One of them features a server which grants access to over 1,000 channels from around the world.  This section is located in the LIVE TV sub-menu named Channels 2.  If you placed your order a while ago and want this upgrade then we can do it free of charge this one time. The update includes major changes to the software such as parental controls which includes a separate password protected account for Adults and one for Kids.  Please contact us to schedule this since we would have to remotely connect to your Fire TV to send over the update.  It will take about 45 minutes to complete. Keep in mind this is totally optional and has nothing to do with your box normally updating with movies, shows, etc.

 

 

10/12/2014

Our main LIVE TV link is currently experiencing playback issues. We have reported this issue to the creator of that addon and he is actively working on it trying to repair it.  You can improve the playback by highlighting the LIVE TV menu item and pressing the select button on the remote. Select New Menu.  Press the menu button on the remote and go to addon settings.  Change the default link to 0(not 0HSL), change the default playback timeout to 20 and hit ok.  This should help with the playback of some links whereas before nothing at all worked. This addon has been around for a long time so it should be back to normal soon. This issue is affecting everybody in the world on all different setups and boxes so there is nothing we can do until the host resolves this issue.